Vuesion Automated Outbound & Campaigns

Improve Processes & Customer Loyalty

With labor costs increasing, many organizations are looking into ways of maximizing efficiency and productivity in their call centers. One of the ways of achieving these goals is to implement agent-assisted and agent-less proactive customer care campaigns and automatic multimedia and blended contacts. These have been proven to have a big impact on customer loyalty and retention while keeping costs in check. Vuesion® Campaign Manager delivers just that, a blended multimedia contact center with automatic outdial capabilities to increase customer loyalty, reduce inbound call volumes, improve business processes and generate new revenue opportunities.

Campaign Management

Vuesion’s campaign manager has multiple connectors to import and convert customer databases. The import engine converts from flat files, spreadsheet file format, ODBC based packages, and other legacy data files into a campaign database. Supervisors and system administrators have the flexibility to design campaigns system wide, skills based, group based or agent based campaigns. Agent-less campaigns allow full IVR automation with configurable multi-layered system scripts and prompts.

Agent Based Campaigns

Supervisors and system administrators control when to start a campaign, manage the agents with a campaign, define skill based outbound campaigns. Agents preview relevant and important customer information through a screen pop displayed from the campaign database. Additional campaign scripts and prompts are presented to agents to streamline the campaign and create uniformity.

Call Disposition / Call Scripting

During a customer call, or when the call terminates, agents must enter a disposition pre-configured item, schedule a call back with date and time, or Email the contact to a supervisor. Call disposition reporting are available to supervisors for data mining and lead distribution.

Distributed Campaigns

In many outbound environments, agents are responsible for their own campaigns. Vuesion allows the flexibility to combine individual campaigns and group based campaigns simultaneously for the same agent. Campaigns are assigned a priority to meet the business goals.

Blending Inbound / Outbound

Agent productivity is critical to providing great service and keeping costs manageable. It is frustrating watching some agents sit idle, while other agents are overwhelmed. Vuesion improves agent productivity by allowing agents to belong to both inbound and outbound skill sets.

 

Adding value

  
 
 
  • Scalable from small business to Enterprise multi-site systems.
  • Multiple simultaneous campaigns.
  • Managed Campaigns with Call Reporting.
  • Agent-based campaign with preview dial.
  • Agent-less campaigns with automated autodialing.
  • Blended with the inbound contact center to maximize productivity.
  • Automatic notification system.
  • Import functions convert from legacy formats. formats, spreadsheet and ODBC connectors.
  • Supervisor managed Pause/Restart campaign options.
  • Call Disposition with scheduled call back capabilities.
  • Call Reporting and management