Supported Systems

Avaya IP Office 500 and Server Edition

Customers can raise productivity, improve efficiencies, and enrich customer service with Avaya IP Office and Aura. Help them connect their employees, partners and suppliers in new ways with enterprise communications solutions.

Avaya delivers intelligent communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.

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Avaya IP Office is a highly modular IP telephone system designed to meet the needs for small and medium sized enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.

IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

Avaya Aura/Communications Manager

Overview

Avaya Aura® Communication Manager is an open, extensible IP telephony platform that can be deployed as an IP PBX or feature server supporting a SIP-only environment, or as an evolution server supporting both SIP and non-SIP environments. Communication Manager provides 700+ PBX features, high reliability and scalability, and advanced features for productivity and mobility. Built-in capabilities include conferencing and contact center applications. A wide range of servers, gateways, and analog, digital, and IP-based communication devices is supported.

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Avaya-Aura

Highlights

  • Communication Manager is a key component of Avaya Aura, providing telephony, mobility, collaboration, integrated messaging, telecommuting, call center integration and application integration features.
  • Avaya Aura Application Enablement Services provides a rich set of APIs and SDKs that can be used by third party applications to access Communication Manager capabilities.
  • Avaya Agile Communication Environment™ provides a set of open, standards-base Web services that enable access to Communication Manager’s third-party call control capabilities.
  • Directory Enabled Management (DEM) provides an environment to LDAP-enable (Lightweight Directory Access Protocol) Communication Manager.