EDUcast: Delivering a Successful Contact Center

EDUcast: Delivering a Successful Contact Center

Contact center success is part technology and part managing your non-technology resources such as agents and work flow. You can deliver a better contact center for you customers and agents that will improve revenue, profit, and customer loyalty by following the recommendations in this EDUcast.

Mok Bouaazzi, Executive Director at BBX Technologies www.bbxtech.com and Gary Audin recorded this EDUcast that provides a number of different recommendations for contact center managers and their staff. Mok starts with explaining the goals and challenges of contact center management. He continues with advice about measuring contact center success. The EDUcast also covers:

  • Omnichannel
  • Customer and agent feedback
  • Work force management
  • Tips for success

Visit BBX Technologies at the International Avaya User Group conference, exhibit booth # 535 in Austin, TX. January 20 to 23, 2019.