Avaya Engage 2018 Telecom Reseller Podcast: Multichannel Contact Center Success

February 15, 2018

link to the Telecom Reseller podcast: February 6, 2018 // Avaya, Call/Contact Center, Gary Audin, IAUG Avaya Engage, Podcasts, Press Releases by Gary Audin A single media contact center is no longer very successful. Contact center software is becoming more complex and you don’t want a commodity solution. The multichannel environment with voice, email, and web chat is not of the […]

BBX Technologies Introduces Vuesion® Sky Cloud Contact Center

January 29, 2018

January 29th, 2018 – McKinney, TX:  BBX Technologies, a specialist in call center technology solutions, just announced the release of their Vuesion® Sky cloud based Contact Center to complement the robust on premise Vuesion® software suite. BBX Technologies is responding to the growing demand from customers, who need the flexibility of Contact Center as a […]

Do we need WFM?

January 22, 2018

Companies often struggle with the question, “Do we need WFM?”  The adage rings true – we don’t know what we don’t know! So how can you determine if WFM would reap huge efficiency gains for your call center?  You can ask yourself and your management team these questions, and chances are if you say yes […]

The reason? Callback Queuing …

October 17, 2017

Customers rave about how much smoother things are going in their call center, how their clients are so much more pleasant to work with, and how customer loyalty has increased.  The reason? Callback Queuing allows their customers to leave their desired callback number, they keep their position in queue, and instead of holding on and […]

So, why should we pay for the email module ?

August 31, 2017

“So, why should we pay for the email module.  Our email server works great.  We already distribute emails to our agents, and they get to them when they are not on calls.  Our system works fine for what we do.” We hear this a lot, actually.  But there are SO many advantages to utilizing multi-channel […]