Blog

Why choose Vuesion over a reporting package?

March 30, 2017

If you are wondering what the advantages are between a full multi-channel contact center or a standalone reporting package, and are trying to understand the key advantages of each, then this post is for you. At BBX Technologies, we often come across customers who will ask this question during our product webinars. We take this […]

Measure for Success

September 29, 2016

It is so important for call center managers to benchmark their contact center’s performance. With proper benchmarking, you can determine just how well your operations are running. BBX can assist you in measuring 5 popular call center benchmarks: Service Level, Average Speed to Answer, Abandonment Rate, Call Duration, and First Call Resolution, to help you […]

I want to chat with you …

August 31, 2016

Live chat is an essential tool for contact centers aiming to improve customer engagement with an online presence. Chat has been around for over a decade, but only in the last few years have companies realized its true potential. According to Econsultancy, live chat has the highest satisfaction levels for any customer service channel – chat […]

The Importance of Voice

July 28, 2016

For the past several years in contact centers, there has been an increased demand for multichannel options.  Media such as email, web chat, and text have been added to our main stream culture. These types of interactions and media are all available in the Vuesion Contact Center. With the numerous channels used for customer service […]

BBX Technologies shines at the IAUG Avaya Engage 2016

June 14, 2016

Thousands of people packed the vendor filled ballroom at the Disney Swan and Dolphin Resort to learn about the newest and greatest developments in the telecom industry relating to Avaya. Vendors appeared to spare no expense in their hi-tech booth displays featuring flat screen TV’s, attractive booth architecture and live demonstrations of their products to […]