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| Vuesion Call Center / ACD
 In today's highly competitive marketplace, differences are made on customer loyalty and customer service. Every business has a need for flexible call distribution systems to increase sales and revenue. Small/medium size enterprises need the flexibility to move agents around, have simultaneous coverage in multiple groups, and maximize their workforce's skills to better serve their customers. The Vuesion Contact Center is the perfect choice for these companies; it is powerful yet flexible, offering skills based call routing for maximum efficiency and productivity for agents and groups in the enterprise.
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Advanced Features, Yet Affordable
The Vuesion Contact Center suite offers the same advanced features, typically found in larger contact center suites, at an affordable cost of ownership. Unleash the potential of your call center with PC desktop agent and supervisor client software, with built-in wallboards, real time statistics and intuitive icons that clearly enhances any call/contact center size.
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Integrated Announcement
Studies have demonstrated over and over that efficient and informational call center announcements increase customer retention and customer loyalty. The announcements provide position in queue and average time to answer as well as advanced scripts for playing different announcements in several patterns with different information. Customers may record their own seasonal promotions and messages and make them part of the announcement.
Supervisory & Management
With the powerful Vuesion PC Agent Super Console software, supervisors have the features they need to manage the center and agents. Supervisors have real-time information on agents and wallboards, control and screen pop capabilities and definable alarms when important events occur. Supervisors may “rescue” a specific call from queue, monitor and record agents and utilize the PC chat for agent assistance. Supervisors have instant access to call reports for tracking every performance aspect of an agent and/or the entire center on one location or multiple locations.
CRM Integration & Smart Database Routing
Increase the service level of your contact center with the Vuesion smart database routing (SDR). Callers simply enter an account number or other identification number and the SDR gets to work by retrieving valuable information from the customer's in premise database. The agent is presented by a screen pop coordinated with the call. Agents are more efficient, and the customer is better served. The SDR is able to analyze the content of the database and make intelligent routing decisions to route the caller to the most skilled agent or the appropriate department, thus eliminating the transfer of a customer call from department to department.
R.O.I with Call Back Number Queuing
The R.O.I ( Return On Investment) of the Vuesion Call Back Number Queuing feature are measured by toll calls cost savings, better line usage and better customer service. Instead of waiting in queue, callers are given the option to enter a call back number and hang up the line. Their call is kept in queue without losing its priority or position. When an agent becomes available, the Vuesion system plays the caller's recorded message and makes the call automatically for the agent.
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