Product Information & Quotes

Applications
Vuesion Multimedia Blended Contact Center
Vuesion Unified Communications
Vuesion Enterprise Value Applications

Vertical Markets
Vuesion Healthcare
Vuesion Assisted Living

800.930.4BBX (4229)

Vuesion Unified Communications & Multimedia Contact Center

The Vuesion Media Server delivers a total solution for the enterprise applications. The Vuesion single-platform design encompasses a complete Call Center solution, integrated with a powerful Unified Messaging voice processor and voice logger/recorder. This cost-effective approach yields highly integrated software modules, lower maintenance, and a scalable installation. Customers have the option to add software modules and licenses as they go and as their business environment dictates.

Voice Messaging
Entry and Advanced voice mail systems
Unified Messaging
FAX Messaging

Computer Telephony & CTI
PC based attendant console software & Soft IP phone
Call Accounting, Call Reports, Screen pops & TAPI

Multimedia Blended Contact & ACD
Entry level and advanced ACD / Call Center software
Skills based routing, call announcements, software wallboard
CRM/database integration, smart routing
Call back number queuing
Multumedia Email, FAX and voice
Automatic Outdial & Campaigns
Self service IVR

Voice Call Recorder
Station side, trunk side and IP recording
Quality assurance recording
Automatic, scheduled, random and on-demand recording


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